Your Questions Answered

Is online therapy just as effective as in-person?
It depends. Research is growing in this domain. Some clients prefer flexibility and convenience, while others prefer in-person. We offer online therapy, in-person services, and walk-and-talk sessions to accommodate your needs.
What can I expect at my first session?
We often enter our first session with a bit of nerves. To ease this, here are a few things the first session will cover. The first session will cover informed consent, privacy, and policies. Your therapist may also ask you questions to get to know you and what brought you in. You are welcome to share as much or as little as you feel comfortable. Your optional initial consult will last 10 minutes and all our sessions are 50 or 80 minutes in length.
What length of service do you offer
We have 50-minute and 80-minute appointments for individuals, couples, and families. You are also welcome to book back-to-back appointments.
How often do we meet?
The goal of therapy is for us to provide a safe space. We want you to feel comfortable with the pace. You can meet as often as you would like that you find to be beneficial. We also consider your financial and time restraints. Many clients meet weekly or bi-weekly when they begin and transition to longer gaps.
Is my counsellor a good match?

We understand that finding a good fit is essential to healing. One way is to assess how connected you feel with your counsellor. Do you feel heard? We also offer a free 10-minute consultation to match you with a suitable counsellor. 

However, sometimes, despite our best efforts, personalities and styles do not match. That’s okay, please reach out to us ( or 778.801.5550) and we can match you with a different counsellor.

Do you do direct billing for benefits coverage/health spending accounts?

It depends. We work with providers that do, but many do not. For those that do not directly bill, we require payment upfront.

Here is some information you may need for benefits coverage or health spending account:

1. The credentials required for therapy vary by insurance company and plan. Find out exactly what credentials they require. Most accept Master’s Degree level therapists such as Registered Clinical Counsellors (RCC) – all of us at Momentous.

2. Note how much coverage you have per calendar year. Some plans only cover a few sessions, which may not be enough to reach your goals, and only pay a percentage of therapy.

We will provide you with a receipt for all the details you require. Please contact your insurance provider to confirm you are covered.

What do you offer?

We offer face-to-face sessions at our Downtown office in Kelowna, virtual sessions, and nature-based walk-and-talk sessions. 

We offer couples/relationship counselling, group & family therapy, individual counselling, child & youth therapy, sand tray, play therapy and more. 

We also offer third-party funding like EAPs, Crime Victim Assistance, ICBC and more. Check out our therapy styles & services to learn more.


What is your cancellation policy?

We understand life happens and whilst we try to be as supportive as possible, we do require 24 hours’ notice if you need to cancel or alter your appointment. Otherwise, we will require you to cover the cost of the session.

What are your fees?

Please go to our Book Now tab at the top of the page to see our fees. Funded counselling is also available through ICBC, FNHA, CVAP, Autism Funding and insurance plans. Connect with us to see if you qualify.

Is Counselling Confidential?

Your counsellor is bound by the Code of Ethical Conduct as outlined by their professional organization, such as the BC Association of Clinical Counsellors.  As such, they are obligated to treat as confidential all information they obtain in the course of their work with clients.

Confidentiality is limited in the following circumstances:

  • There is suspicion of child abuse or neglect
  • There is a risk of self-harm or imminent danger to another person
  • A disclosure is court-ordered
  • The client has provided permission to share information with another person such as a health care provider or family member.

Start Your Healing Journey

Book a free 10-minute consultation to find the right fit.

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