Common Questions

Is online therapy just as effective as in-person?

It depends. Research is growing in this domain. Some clients prefer flexibility and convenience, while others prefer in-person. We currently offer online therapy with in-person services scheduled for Winter 2024 to further accommodate your needs.

What length of service do you offer

We have 50-minute and 80-minute appointments for individuals, couples, and families. You are also welcome to book back-to-back appointments.

How often do we meet?

The goal of therapy is for us to provide a safe space. We want you to feel comfortable with the pace. You can meet as often as you would like that you find to be beneficial. We also consider your financial and time restraints. Many clients meet weekly or bi-weekly when they begin and transition to longer gaps to practice their skills.

What if my counsellor is not a good match?

We understand that finding a good fit is essential to healing. We offer a free 10-minute consultation to match you with a suitable counsellor. However, sometimes, despite our best efforts, personalities and styles do not match. That’s okay, please reach out to us and we can match you with a different counsellor.

Do you do direct billing

At this time, most providers do not allow for direct billing so we do not do direct billing. However, we will provide you with a receipt for all the details you require. Please contact your insurance provider.

Are sessions online or face-to-face?

We currently offer online sessions. Face-to-face sessions are scheduled for Winter 2024.

What is your cancellation policy?

We understand life happens and whilst we try to be as supportive as possible, we do require 24 hours notice if you need to cancel your appointment. Otherwise, we will require you to cover the cost of the session.

As a non-funded organization our ongoing costs remain the same and it’s important that we keep our affordable counselling service as low as possible, one way to guarantee this is by kindly requesting that you respect our payment cancellation policy.

What are your fees?

Please go to our book now tab at the top of the page to see our fees, subsidized fees are also available. Please look at our what we offer tab for more details.